Services

SERVICE DEPARTMENT

Our business is totally focussed on AFTER SALES SERVICE.We have JOHN DEERE trained technicians.   Experts in hydraulics, auto-electrics, diesel, transmission - and electronics - to cope with the sophistication of current day equipment. Crucially, we operate a consistently fast on-site response system to ensure you have the minimum of machine down-time.If given a description of a fault -  we check the computerised John Deere DTAC (Dealer Techni...

INSTALLATION

Before delivery every new machine supplied to a customer is assembled, oiled and fuelled, run and tested before delivery.   Every machine is delivered in perfect working order.On delivery our sales staff install the machine and set it up correctly.All sales staff have Approved Installation Certification so that nothing is forgotten at handover.  Customers retain a copy of the installation certificate.And with all Professional equipment we have a system of follow-up visits...

MAINTENANCE PLANS

For Professional users we offer a complete after sales service maintenance plan which allows you to budget for the service operating costs of your equipment over an agreed number of years. And you can choose several different payment methods.   e.g. you can include some - or all - maintenance costs in your machinery finance agreement.Most Professional users have a maintenance plan with us.    The cost savings over the life span of the machine are considerabl...

JD UNIVERSITY

To ensure all techncians sent for training to John Deere's UK HQ in Nottingahm have a sound background knowledge before they attend the courses, they have first to complete online training on our premises via a computer link to Nottingham.The online training is structured to ensure that all the theory is clearly understood and technicians are well versed in the subejct. Once they have been assesed as capable of attending the Training Courses, only then are they accepted.

GOLD STANDARD

Since 1999 we have held John Deere's Gold Standard which is awarded in recognition of our superior overall service operation. Attainment of this standard covers many points including our premises, workshop facilities, equipment, staff training success rate, vehicles, warranty procedures etc., and involves a rigorous annual examination. All this to make us more efficient and to give you the customer - the best possible service.To attain Gold Standard requires planning, orga...